Privacy Policy — How takabet23 Protects Your Data

This Privacy Policy ("Policy") is published by takabet23 ("the Platform", "we", "us", "our") and applies to all users of the website takabet23.org and any related services, applications, or communications. By registering an account, making a deposit, or otherwise using the takabet23 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This document should be read alongside our Terms & Conditions.

Information We Collect

takabet23 collects personal information from you in several ways depending on how you interact with our platform. We collect only the information that is genuinely necessary to deliver, secure, and improve our services. Below we describe the categories of data we gather:

1.1 Registration Data

When you create a takabet23 account, we collect your full legal name, date of birth, residential address in Bangladesh, email address, and the mobile phone number associated with your mobile financial service (bKash, Nagad, Rocket, or Upay). This information is required to open and maintain your account and to perform age verification in compliance with our strict 18+ policy.

1.2 Identity Verification (KYC) Data

To process withdrawal requests and comply with anti-money laundering standards, we require Know Your Customer (KYC) documentation. This may include scanned or photographed copies of:

• National Identity Card (NID) issued by the Bangladesh Electoral Commission
• Valid Bangladeshi passport or driving licence
• Proof of residential address dated within the past three months (utility bill, bank statement, or official correspondence from BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank, or similar)
• Screenshot or confirmation of mobile wallet ownership (bKash, Nagad, Rocket, Upay) linked to the account
• A selfie photograph alongside your identity document, where requested by our compliance team

1.3 Financial Transaction Data

We record the details of all deposits and withdrawal transactions conducted through your takabet23 account, including the amount in BDT (৳), the payment method used, the timestamp (Bangladesh Standard Time, UTC+6), and the transaction reference number provided by the mobile financial service. We do not store raw mobile wallet PINs or passwords.

1.4 Usage and Gameplay Data

As you use the takabet23 platform, we automatically collect technical and behavioural data including your IP address, device type, operating system, browser version, pages visited, session duration, game titles played, bet amounts, and the outcomes of wagers. This data helps us personalise your experience, detect fraud, and improve platform performance.

1.5 Communications Data

When you contact our support team via email at support@takabet23.org or via WhatsApp, we retain a record of that correspondence including your name, contact details, the date and time of communication, and the content of your message. This is necessary for case management and quality assurance purposes.

Data Category	Examples	Collection Method
Registration Data	Name, DOB, email, mobile number, address	Provided by you at sign-up
KYC / Identity Data	NID scan, passport copy, selfie	Uploaded during verification
Financial Data	Deposit amounts, withdrawal records, bKash/Nagad references	Generated automatically on transaction
Usage & Gameplay Data	IP address, device type, games played, bet history	Collected automatically via platform logs
Communications Data	Support emails, WhatsApp chat transcripts	Provided by you when contacting support
Cookie & Tracking Data	Session tokens, analytics identifiers, preferences	Collected automatically via cookies

How We Use Your Data

takabet23 uses the personal data we collect exclusively for legitimate operational, legal, and security purposes. We do not sell your personal data to third parties for marketing purposes. The specific purposes for which we process your data are set out below:

2.1 Account Management

Your registration data is used to create and maintain your takabet23 account, authenticate your identity when you log in, and communicate important account updates including password reset requests, security alerts, and changes to platform policies.

2.2 Age Verification and KYC Compliance

takabet23 is committed to preventing underage gambling. We use your date of birth and identity documents to verify that you are 18 years of age or older before you are permitted to deposit or wager on the platform. KYC data is also used to comply with anti-money laundering obligations and to ensure that withdrawals are processed to the verified account holder only.

2.3 Payment Processing

Your financial transaction data is used to process deposits from and withdrawals to your registered bKash, Nagad, Rocket, or Upay mobile wallet. We retain transaction records to provide you with an accurate account history and to investigate any disputed payments within the 30-day dispute window defined in our Terms & Conditions.

2.4 Fraud Prevention and Security

Usage and gameplay data, combined with your IP address and device fingerprint, enables our security systems to detect and prevent fraudulent activity including multi-accounting, bonus abuse, money laundering, and unauthorised access attempts. Where suspicious activity is identified, we may temporarily suspend account access pending investigation.

2.5 Platform Personalisation and Improvement

Aggregated and anonymised gameplay and usage statistics help us understand which games, markets, and features are most popular among our Bangladesh player base. This data informs decisions about new game releases, interface improvements, and the design of promotional offers including BPL and IPL cricket betting promotions, seasonal Eid bonuses, and Pohela Boishakh offers.

2.6 Customer Support

Communications data is used by our support team to investigate and resolve queries, complaints, and technical issues raised by players. Support records are also reviewed periodically as part of our quality assurance process to ensure our English-speaking team is delivering accurate, helpful, and timely service.

2.7 Marketing Communications

With your explicit consent at the point of registration, we may send you promotional emails or WhatsApp notifications about new games, deposit bonuses, and seasonal offers. You may withdraw this consent at any time by contacting support@takabet23.org. Withdrawal of marketing consent will not affect your ability to use the platform or receive essential account communications.

Data Sharing & Disclosure

takabet23 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. We share your data only in the limited circumstances described in this section, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction data with mobile financial service providers including bKash, Nagad, Rocket, and Upay. These providers receive only the information required to execute the specific transaction — typically a transaction reference, amount in BDT (৳), and your registered mobile number. These providers operate under their own privacy policies and terms of service, which govern their handling of your data.

3.2 Game Software Providers

The games available on the takabet23 platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data or a pseudonymous player identifier to facilitate game delivery, fair play certification, and return-to-player (RTP) auditing. They do not receive your real name, address, or payment account details.

3.3 KYC and Identity Verification Partners

Where we engage a third-party identity verification service to assist with KYC document review, that provider will process your submitted documents under strict confidentiality terms and in accordance with data protection principles no less protective than those set out in this Policy. Such partners are contractually forbidden from using your data for any purpose other than the verification service they provide to takabet23.

3.4 Legal and Regulatory Disclosure

takabet23 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of takabet23, our players, or the general public. In such cases, we will disclose only the minimum data required and, where permitted by law, will notify you of the disclosure request.

3.5 Business Transfers

In the event that takabet23 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change of ownership via the email address associated with your account, and the Privacy Policy governing your data will remain no less protective following any such transfer.

Cookies & Tracking Technologies

The takabet23 website uses cookies and similar technologies to operate correctly, to remember your preferences, and to help us understand how players engage with different parts of the platform. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login session status, or items in a shopping cart — so that your next visit is smoother and the site can provide features that match your preferences.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, prevent cross-site request forgery (CSRF), enable core platform functionality	Session / up to 24 hours
Functional	Remember your display preferences, game lobby filters, and language settings	Up to 90 days
Analytics	Collect anonymised data on page visits, session duration, and navigation paths to improve platform usability	Up to 12 months
Security	Detect and prevent fraudulent login attempts, multi-accounting, and bot activity	Up to 30 days

4.3 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please be aware that blocking strictly necessary cookies will prevent you from logging into your takabet23 account or using core platform features. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or the Samsung Internet browser commonly used on Bangladeshi Android devices).

Data Retention

takabet23 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The retention periods below represent our standard practice:

• Account and registration data — Retained for the duration of your active account relationship with takabet23, plus a minimum of five (5) years following account closure to comply with financial record-keeping obligations.
• KYC and identity documents — Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable anti-money laundering regulations in the relevant jurisdiction.
• Financial transaction records — Retained for a minimum of five (5) years from the date of the transaction, in line with standard financial audit requirements.
• Gameplay and usage logs — Retained for up to two (2) years from the date of collection, unless retained for longer as part of a fraud investigation or legal proceeding.
• Customer support communications — Retained for up to three (3) years from the date of the last interaction, to facilitate case re-investigation if required.
• Marketing consent records — Retained for the duration of the consent and for five (5) years thereafter as proof of consent.

Once the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and business intelligence purposes.

Data Security Measures

The security of your personal data is a core priority at takabet23. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the takabet23 servers, ensuring that your login credentials, personal details, and payment information cannot be intercepted in transit.
• Encrypted data storage — sensitive fields including identity document scans and payment references are encrypted at rest using industry-standard algorithms.
• Two-factor authentication (2FA) — available to all registered players via their Bangladesh mobile number. We strongly recommend enabling 2FA to protect your account.
• Access controls — internal access to personal data is restricted on a strict need-to-know basis. Only authorised takabet23 personnel with a legitimate operational reason may access identifiable player data.
• Real-time fraud monitoring — automated systems flag unusual login patterns, IP changes, and atypical transaction behaviour for manual security review.
• Regular security audits — our platform infrastructure and data handling processes are reviewed periodically to identify and remediate vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your takabet23 account has been compromised, please contact our support team immediately at support@takabet23.org or via WhatsApp at +880 1700 000000. We will investigate and respond within 24 hours.

Your Privacy Rights

As a player on the takabet23 platform, you hold meaningful rights over the personal data we hold about you. We are committed to honouring these rights promptly and without undue barrier. Your rights include the following:

7.1 Right of Access

You may request a copy of the personal data that takabet23 holds about you at any time. We will provide this in a structured, commonly used, and machine-readable format within a reasonable timeframe of receiving a verified request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For account-level information such as your email address or mobile number, you may initiate an update request directly through our support team.

7.3 Right to Erasure

In certain circumstances, you may request that takabet23 delete your personal data — for example, if you close your account and the data is no longer required for any legal purpose. Please note that where a legal retention obligation applies (such as KYC or financial records), we are unable to delete the relevant data until the mandatory retention period expires.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in specific situations — for example, while an accuracy dispute is being resolved. During a restriction, we will continue to store your data but will not process it for other purposes without your consent.

7.5 Right to Withdraw Marketing Consent

Where you have previously consented to receive promotional communications from takabet23, you may withdraw that consent at any time by contacting support@takabet23.org. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect your access to the takabet23 platform.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to our support team via email at support@takabet23.org. To protect your privacy, we will verify your identity before processing any data access, rectification, or erasure request. We aim to respond to all privacy rights requests within 30 calendar days of receipt.

Policy Updates & Contact

takabet23 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the email address associated with their takabet23 account.

We encourage you to review this Policy periodically. Your continued use of the takabet23 platform after any update constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you should cease using the platform and may request account closure by contacting our support team.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. The version currently published on this page is the operative version.

Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by takabet23, please reach our English-speaking team through the following channels:

• Email: support@takabet23.org
• WhatsApp: +880 1700 000000
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)